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SPHR Questions - Part 89
1. Which of the following is a process that occurs due to mergers, outsourcing or changing business needs?
A) Outplacement
B) Involuntary exit
C) Voluntary exit
D) Plant closing
2. Roberta's company routinely tests all employees for illegal drug usage. Juan is refusing to participate in the drug test because he is an employee with a physical impairment that substantially limits his major life activities. Juan insists that the drug testing is a violation of the ADA's restrictions on medical examinations. Does the ADA prohibit illegal drug testing?
A) Yes. All medical examinations are prohibited from employees covered by the ADA.
B) No. The ADA does restrict medical examinations related to the disability, but not for tests for illegal drugs.
C) No. The ADA does not restrict medical examinations as part of the law.
D) Yes. All medical examinations are prohibited from employees that an employer has deemed a participant of the ADA program.
3. Wine Cellar Barrels recently became aware of several negative reviews online related to the company's customer service. Management has tasked HR with designing a strategic training initiative to address the interpersonal skills of the call center staff. HR's first step should be which of the following?
A) Design the training.
B) Conduct a needs assessment.
C) Identify training participants.
D) Schedule the training.
4. Which of the following types of evaluations are designed to identify what the participants want, know, and need?
A) Reaction summaries
B) Trainer evaluations
C) Summative evaluations
D) Formative evaluations
5. Task identity, task significance, and feedback are all examples of what?
A) Job enlargement
B) Job enrichment
C) Performance appraisal criteria
D) Key productivity indicators
A) Outplacement
B) Involuntary exit
C) Voluntary exit
D) Plant closing
2. Roberta's company routinely tests all employees for illegal drug usage. Juan is refusing to participate in the drug test because he is an employee with a physical impairment that substantially limits his major life activities. Juan insists that the drug testing is a violation of the ADA's restrictions on medical examinations. Does the ADA prohibit illegal drug testing?
A) Yes. All medical examinations are prohibited from employees covered by the ADA.
B) No. The ADA does restrict medical examinations related to the disability, but not for tests for illegal drugs.
C) No. The ADA does not restrict medical examinations as part of the law.
D) Yes. All medical examinations are prohibited from employees that an employer has deemed a participant of the ADA program.
3. Wine Cellar Barrels recently became aware of several negative reviews online related to the company's customer service. Management has tasked HR with designing a strategic training initiative to address the interpersonal skills of the call center staff. HR's first step should be which of the following?
A) Design the training.
B) Conduct a needs assessment.
C) Identify training participants.
D) Schedule the training.
4. Which of the following types of evaluations are designed to identify what the participants want, know, and need?
A) Reaction summaries
B) Trainer evaluations
C) Summative evaluations
D) Formative evaluations
5. Task identity, task significance, and feedback are all examples of what?
A) Job enlargement
B) Job enrichment
C) Performance appraisal criteria
D) Key productivity indicators
1. Right Answer: B
Explanation: Answer option B is correct.An involuntary exit is a process that occurs due to mergers, outsourcing or changing business needs. It also occurs due to terminations for cause, such as performance problems, etc.Answer option D is incorrect. Plant closing is an act of shutting down the operation of a plant.Answer option C is incorrect. In the voluntary exit, employees leave the organization by either resigning or retiring.Answer option A is incorrect. Outplacement is a term used to describe efforts made by a downsizing company to help former employees through the transition to new jobs and helps them re-orientate to the job market.Chapter: Workforce Planning and EmploymentObjective: Organization Exit/Off-Boarding Processes
2. Right Answer: B
Explanation: Answer option B is correct.Drug and alcohol abuse tests are not subject to the ADA's restrictions on medical examinations. Employers may hold tests for illegal drugs and alcohol usage for all employees.Answer option A is incorrect. Employers may hold tests for illegal drugs and alcohol usage for all employees.Answer option D is incorrect. Employers may hold tests for illegal drugs and alcohol usage for all employees.Answer option C is incorrect. This answer is tempting, but all employees may be subject to testing for illegal drug and alcohol abuse.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
3. Right Answer: B
Explanation: Answer option B is correct.The ADDIE model is a process that begins with an analysis of the specific training needs. In this example, management may believe that the negative reviews are the result of lack of training, but until a thorough needs analysis is conductedincluding the gathering of relevant datait is not possible to create specific training objectives that will result in the desired outcomes. While training design (A), participant identification and scheduling (C, D) are components of training, they do not launch the ADDIE model.Chapter: Human Resource DevelopmentObjective: Review Questions
4. Right Answer: D
Explanation: Answer option D is correct.Formative evaluations are designed to gather information prior to the design of training to measure the needs of the participants. This allows the designer to include content and exercises that will aid in the participant transfer of the training to the job. Summative evaluations (A, C) are used after the training has taken place, and often include a measure of participant reactions and trainer evaluations (B).Chapter: Human Resource DevelopmentObjective: Review Questions
5. Right Answer: B
Explanation: Answer option B is correct.Job design is made up of several factors related to how the work gets done, broken into two categories: job enrichment and job enlargement (A). Task identity, task significance and feedback are examples of job-enrichment activities that can significantly influence job satisfaction through design. KPI's (D, C) can be used as performance appraisal criteria, but are not directly related to job enrichment activities.Chapter: Human Resource DevelopmentObjective: Review Questions
Explanation: Answer option B is correct.An involuntary exit is a process that occurs due to mergers, outsourcing or changing business needs. It also occurs due to terminations for cause, such as performance problems, etc.Answer option D is incorrect. Plant closing is an act of shutting down the operation of a plant.Answer option C is incorrect. In the voluntary exit, employees leave the organization by either resigning or retiring.Answer option A is incorrect. Outplacement is a term used to describe efforts made by a downsizing company to help former employees through the transition to new jobs and helps them re-orientate to the job market.Chapter: Workforce Planning and EmploymentObjective: Organization Exit/Off-Boarding Processes
2. Right Answer: B
Explanation: Answer option B is correct.Drug and alcohol abuse tests are not subject to the ADA's restrictions on medical examinations. Employers may hold tests for illegal drugs and alcohol usage for all employees.Answer option A is incorrect. Employers may hold tests for illegal drugs and alcohol usage for all employees.Answer option D is incorrect. Employers may hold tests for illegal drugs and alcohol usage for all employees.Answer option C is incorrect. This answer is tempting, but all employees may be subject to testing for illegal drug and alcohol abuse.Reference: Professional in Human Resources Certification Study Guide, Sybex, ISBN: 978-0-470-43096-5. Chapter Four: Workforce Planning. Official PHR andSPHR Certification Guide, HR Certification Institute, ISBN: 978-1-586-44149-4, Section III, The US Body of Knowledge.Chapter: Workforce Planning and EmploymentObjective: Federal Employment Legislation
3. Right Answer: B
Explanation: Answer option B is correct.The ADDIE model is a process that begins with an analysis of the specific training needs. In this example, management may believe that the negative reviews are the result of lack of training, but until a thorough needs analysis is conductedincluding the gathering of relevant datait is not possible to create specific training objectives that will result in the desired outcomes. While training design (A), participant identification and scheduling (C, D) are components of training, they do not launch the ADDIE model.Chapter: Human Resource DevelopmentObjective: Review Questions
4. Right Answer: D
Explanation: Answer option D is correct.Formative evaluations are designed to gather information prior to the design of training to measure the needs of the participants. This allows the designer to include content and exercises that will aid in the participant transfer of the training to the job. Summative evaluations (A, C) are used after the training has taken place, and often include a measure of participant reactions and trainer evaluations (B).Chapter: Human Resource DevelopmentObjective: Review Questions
5. Right Answer: B
Explanation: Answer option B is correct.Job design is made up of several factors related to how the work gets done, broken into two categories: job enrichment and job enlargement (A). Task identity, task significance and feedback are examples of job-enrichment activities that can significantly influence job satisfaction through design. KPI's (D, C) can be used as performance appraisal criteria, but are not directly related to job enrichment activities.Chapter: Human Resource DevelopmentObjective: Review Questions
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