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[CPLP] Human Resources Certification Exam Questions - Part 9

Jenny Clarke

Thu, 23 Apr 2026

1. is an organizational structure that is not based on a simple chain of command but where individuals may report to two or more bosses. It is used in complex organizations to integrate diverse areas of expertise.

A) Role Play
B) Tacit Knowledge
C) Matrix Model
D) Learning Styles



2. is a matrix approach to performance management based on three levels of performance (organization, process, and performer) and three dimensions of performance (goals, design, and management).

A) Expatriate Adjustment Training
B) Human Performance Models
C) Rummler-Brache's Nine Box Model
D) Competency Modeling



3. identifies all duties and job responsibilities and the respective tasks done on a daily, weekly, monthly, or yearly basis that make up a single job function or role.

A) Frequency Distribution
B) Job Analysis
C) Impact Analysis
D) Facilitation



4. is based on the idea that when people have the right environment to work in, they will be motivated to grow and become connected to that environment. This theory is important to coaching.

A) Succession Planning
B) Motivation Theory
C) Standard Deviation
D) Psychodynamic Theory



5. is a way of quantifying the difference, using standard deviation, between two groups. For example, if one group (the treatment group) has had an experimental treatment and the other (the control group) has not, the effect size is a measure of the effectiveness between the two groups.

A) Mentoring
B) Affinity Diagrams
C) Pedagogy
D) Effect Size



1. Right Answer: C
Explanation: You can write comment

2. Right Answer: C
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3. Right Answer: B
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4. Right Answer: B
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5. Right Answer: D
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