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[CPLP] Human Resources Certification Exam Questions - Part 46

Jenny Clarke

Sun, 19 Apr 2026

1. is a diagnostic model designed by Joe Harless to identify the cause of a performance problem; the model is based on the belief that the cause should drive the solution.

A) Job Descriptions
B) Harless's Front-End Analysis Model
C) Complex System
D) After Action Review (AAR)



2. is a group process for generating ideas in an uninhibited manner.

A) System Development Life Cycle
B) Brainstorming
C) Cognition
D) Learning Management System (LMS)



3. developed the Multiple Intelligence Theory which states there's no single way in which everyone thinks and learns. Gardner devised a list of intelligences: linguistic/verbal, logical/mathematical, spatial/visual, bodily/kinesthetic, musical, interpersonal, intrapersonal, naturalistic, existential, and emotional. These intelligences in different combinations make up a person's learning style.

A) Learning Content Management System (LCMS)
B) Randomization
C) Gardner, Howard
D) Tuckman Group Development Model



4. is a five-step process used for reduction of defects, process improvement, and customer satisfaction.

A) Define, Measure, Analyze, Improve, and Control (DMAIC) Methodology
B) Mobile learning
C) Structured Mentoring
D) Smile Sheet



5. is an instructional approach in which learners and instructors share the responsibility for learning and work together to determine how a session should progress.

A) Independent Variable
B) Flat Management Model
C) Succession Planning
D) Collaborative Learning



1. Right Answer: B
Explanation: You can write comment

2. Right Answer: B
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3. Right Answer: C
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4. Right Answer: A
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5. Right Answer: D
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