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APHR Certification Exam Questions 2023 - Part 78

Jenny Clarke

Thu, 23 Apr 2026

1. How should HR handle an employee who make regular complaints?

A) It is difficult to find the root cause of system failures.
B) · investigate as if it were the first complaint.
C) When needs are standard
D) can last up until 65 because that's when Social Security begins



2. _________ is a federal regulation that prohibits sexual harassment. The Equal Employment Opportunity Commission (EEOC) enforces the act.

A) Title VII of the Civil Rights Act of 1964
B) Legends
C) Assessment center
D) Stretch Assignments



3. __________ is a strategic management system used to provide a concise picture of the organization's overall performance and includes performance metrics from four perspectives: financial, customers, learning/growth, and internal business processes.

A) hosted approach
B) ERISA
C) Featherbedding
D) Balance Scorecard



4. _______________ ensure that employee benefit plans are established and maintained in a fair and financially sound manner

A) enterprise resource planning (ERP) system
B) Sarbanes-Oxley Act
C) Lily Ledbetter Fair Pay Act
D) Employee Retirement Income Security Act (ERISA)



5. _______ are unwritten expectations or informal guidelines of how one should behave in a group or organization.

A) Analytics
B) MicroLearning
C) Norms
D) Legends



1. Right Answer: B
Explanation:

2. Right Answer: A
Explanation:

3. Right Answer: D
Explanation:

4. Right Answer: D
Explanation:

5. Right Answer: C
Explanation:

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